R Larkham, Northants
Hello Kai Thank you so much for the excellent work you did on my widowed mother's solar water system. After her system initially went wrong some 4 years ago a succession of plumbers have trooped through her home scratched their heads, charged for parts and never been able to get her hot water working. After some research on the internet I found plumbsolar, I emailed you and you replied to it quickly then we spoke on the telephone and even though my mother's home is 50 miles from, you were prepared to drive down to investigate what had gone wrong. I was incredibly impressed that far from dashing in and just turning a few stop cocks and presenting mother with a bill you went up and down between the attic and airing cupboard drawing the system on paper, that was fitted by a now bankrupt company until you fully understand what was fitted to my mother's home and what was going on. As you know you were able to get the hot water working again and my mother was able to experience a lovely hot shower for the first time in years. Best regards and many thanks R Larkham
C Dhokia 2009 - 2017
Add we have had solar panels installed some 5-6 years ago by Kai & the advice / installation and subsequent annual services has been done by Kai and we have found him very competent, experienced & professional in his work.
rate him very high.
Thank you for sorting that out and for such a quick response
S Davis, Upton, Oct 2017
We had a significant problem with our solar system. I picked Plumb Solar from an internet search with no idea whether he was good or bad. He arrived promptly at the agreed time. He seemed to know what he was talking about and quickly demonstrated that he knew what he was doing. He serviced and repaired the system, fitting a new expansion tank. He was quick and tidy and left with no mess. I was impressed. My wife was impressed; she likes tidiness! I have asked him to do a regular service and recommended him to my son.
Denis Linehan Sep 2017
H. Rutter, Loughborough
Many thanks for the work done, everything appears to be working as it ought to. Should we be in need of your services again in the future we won't hesitate to contact you and / or recommend you to others.
Pete B, Shepshed
At last, someone who understands the solar thermal system!! After several attempts at resolving problems with my solar thermal system I fortunately contacted Plumbsolar ltd and am delighted to say that Kai analysed the problem within minutes of arriving and had resolved it within a couple of hours at a very reasonable cost. Others including the suppliers and the company that commissioned the system had tried and failed to get my system working as it should over a four year period. Since Kai's visit it has been running like a dream. I have already strongly recommended Plumbsolar to friends and I would be pleased to recommend them through Yougen.
David V. Cambridgeshire
Responded to request to inspect and service an existing system. Family business, very polite and pleasant manner, thoroughly professional approach, prepared to go the extra mile in sorting issues out and to raise any possible snags that might occur. I would regard company as trustworthy and to be recommended highly.
Polite, friendly and efficient service, Highly recommended.
M. Coombes, Northampton
Very efficient and friendly. They corrected mistakes made by original installer, relocated the panel thermal sensor which had come loose, undertook the biannual service, re-commissioned the installation and provided MCS certification in time for the RHI incentive. Great service, will definitely use if any further problems and for routine services.
Fitted solar panels on roof, excellent service and products! Great company. Definitely recommend.
Gavin BH, Lutterworth
The owner, Kai, is very knowledgeable and answered all my concerns. They offered a very professional service and completed a very tidy installation. I'm more than happy with the finished product.
R & D Tomblin, Loughborough
Kai doesn't just do this as a job - his commitment is total. It was great to use someone as pleasant as he is competent. Nothing was too much trouble, and it truly was a pleasure to do business with his company.
We were given the full picture before Kai quoted, and what he said would happen is exactly what did.
M. Asher. Leicester
Excellent company to deal with. Useful explanation of system before and after installation. Tidy work and kept us informed.
Finding a solar thermal installer wasn't easy, without YouGen it would have been more impossible still. Few companies wished to consider our specific requirements and discuss these with us. One company cancelled a quote and refused to deal with us further when I questioned why our combi-boiler would be configured as a system boiler instead of using it to heat (or not) DHW by modulating the gas supply on demand as it was designed to. Another insisted that flat plates were preferable to evacuated tubes for our (almost exactly) East and West facing roofs. On questioning it turned out they only installed flat plate systems. With the summer rapidly advancing and levels of frustration running highPlumbSolar rescued the day. The large volume of very positive feedback on YouGen was encouraging and as it turned out, a true indication of the relationship we were to have with the company and Kai Casswell in particular. This is a family run business who clearly believe in what they do, they have a highly professional and knowledgeable approach to both implementation and customer relations. Being honest I suspect I've been a high maintenance customer having planned our solar thermal installation some years since with clear ideas of what we were looking for. Kai has however, throughout the process patiently handled my many queries and provided helpful advice on a timely basis. I'd have no hesitation in using PlumbSolar again or recommending them I hope that PlumbSolar will continue to thrive to everyone's benefit.
Called in Kai from Plumb Solar to sort out my solar thermal system, which had developed a leak on the roof, after coming across his web site and liking what I saw. I also wanted advice as to what I could do to make the system better. He was extremely knowledgeable and very efficient and also very friendly. He fixed the system and also advised me of future changes I could consider to make it better. I will be getting him back quite soon and am presently waiting for a quote for the other things I discussed with him.Excellent service and very reasonable charges so far and a high standard of workmanship. I am very pleased and would definitely recommend this installer.
I have had the system for 4 years and wanted it fixing and some good advice as to how to overcome some shortcomings with my system if possible
M. Higham, Leicester
The installer of our Solar thermal system had closed down and we had a problem with it. We contacted a number of Solar thermal companies that claimed to service systems, however they were only interested in servicing their own installs or new installs. When we contacted Plumb Solar Ltd, they were extremely helpful and happy to service the system. Upon inspection, they quickly identified that we had an air lock and were fixed the problem during that visit. I would be happy to recommend to other people and should we have any further issues with our system, Plumb Solar will be the first people we contact.
J. Egan, Lubenham
There was a good discussion before installation to assess the appropriateness of installing solar thermal and the location of panels. The work was completed in one day. After the installation, I received plenty of advice and instructions about how the system worked, with time for my questions to be answered. I had plenty of back support to apply for the RHP payment.
R. G. Leicestershire
Very professional and friendly service at a good price. I found it very hard to find an MCS accredited installer of solar thermal (lots of PV installers have MCS) and even harder to find one who knew about Vaillant systems. I needed this to match my Vaillant cylinder and boiler and Plumb Solar were just the job.
Martin C. Leicestershire
Kai is very knowledgeable and to his word on installation. Very pleased with the whole setup, we now also have a much more efficient hot water system in the house. We spoke to several companies, but felt the bigger companies were just quoting for the business and did not understand our requirements. When we spoke to Kai we liked his 'hands on family business style' and felt confident with him.
Mick J. Coalville
They were extremely knowledgeable and informative. They responded quickly to our difficulties with our old system. They diagnosed the difficulties and provided options for putting it right. I did phone a couple of others they were not only prepared to work on our poorly installed old system (not installed by them I must add) but seemed to relish the challenge. the end product is great and although we had a small hiccup they responded extremely quickly to sort it with no argument at all. They were not pushy salesmen and seemed more like enthusiasts. They were excellent in breaking down prices, and explaining as they diagnosed the old system. A very good experience.
Very honest and no hard-sell -- just the facts. Plumb Solar Use quality parts for the job complete the installation with care and competence. I would recommend Plumb Solar 100%. Having done research prior to selecting Plumb Solar for my installation I found that there many cowboy firms out there who just wanted your money and were not really interested in providing a value for money service. During these hard times I was not going to take chances especially where a major project as a Solar Thermal installation is concerned. Even after the installation Plumb Solar is always at hand to sort out any teething issues; not many companies do that!
J Fisher, Derbyshire
I would just like to thank Kai and his plumb solar team for their very efficient and friendly service and for taking the time to explain all the technical side to a technophobe like myself. It was refreshing to deal with a company that seems to put customer service in front of profit for a change. If anyone wants a recommendation for a solar installation then I would wholeheartedly recommend this friendly family business.
Knowledgeable, helpful, flexible, enthusiastic, reliable, efficient! Kai and Matt did an excellent job and we were very pleased with our choice of contractor.